Frequently Asked Questions
Ace Hardware Home Services
Frequently Asked Questions
Who is Ace Hardware Home Services?
Ace Hardware Home Services is a full-service home preservation company specializing in home heating & cooling, electrical, plumbing, painting, and handyman services. There is no job too big or small for our Helpful team members. Ace Hardware Home Service businesses are local, experienced and trustworthy.
Who is sent to my house to do the work?
A service provider from Ace Hardware Home Services will arrive at your home in a uniform with everything they need to complete your project. Our team members are licensed where applicable and trained with a depth of skill and experience to meet your home preservation needs. We will arrive on time and ready to work!
What are my payment options?
All of our locations are locally operated and this will depend on the location you work with. You can either give a check to the Service Provider at the end of the job or you can pay by credit card. Many larger installations or repairs will have financing options available. Financing may not be available at all locations.
How can I schedule an appointment with Ace Hardware Home Services?
Scheduling an appointment with Ace Hardware Home Services is easy. Simply find the location near you that offers the service you are looking for and contact their local customer service by calling our office or completing an appointment request form here on our site. We will help you schedule an appointment that suits your schedule and needs.
Does Ace Hardware Home Services have a guarantee?
The Helpful Team at Ace Hardware Home Services strives to serve our customers with high-quality service they can trust. We promise no matter what the project, we will always make it right.
How can I make my home more energy efficient?
There are many ways that you can improve the energy efficiency of your home through HVAC, plumbing, and electrical upgrades. Start by keeping up with regular HVAC maintenance. Then, you can consider upgrading to energy-efficient plumbing fixtures, sealing ductwork, improving insulation, and installing LED lighting or updated electrical components. A whole-home approach across heating, cooling, plumbing, and electrical systems can significantly lower utility costs and improve overall comfort.
How can I troubleshoot my system before calling for service?
For HVAC issues, check your thermostat settings, air filter, and circuit breakers. For plumbing, look for visible leaks or ensure shut-off valves are fully open, and for electrical concerns, check for tripped breakers or GFCI outlets that may need resetting. If the issue persists, it’s best to schedule professional service. Our blogs page also has many helpful tips and expert advice for your common home questions.
Do you inspect the entire HVAC system, including the ductwork?
We provide thorough inspections depending on the HVAC service you need. For repairs, we can evaluate your ductwork in order to diagnose the issue at hand and determine the proper fix. For our maintenance plan holders, we ensure your system is not only functional but producing clean, healthy airflow as well as operating at peak efficiency levels. Clean and properly sealed ductwork plays a crucial role in achieving this, so it is part of our regular maintenance checks.
Do you offer emergency services after hours?
We do offer after-hours services for urgent HVAC, plumbing, and electrical services across many of our locations. Reach out to your local Ace Hardware Home Services office to find out if emergency services are available in your area.
How do I know what size HVAC unit I need for my home?
In general, your home requires approximately 25 BTUs to control the climate of one square foot in your home. For a very rough estimate, multiply your square footage by 25 to get a general idea of how large a system you will need. It is important to note, however, that there are several factors that figure into determining the right size unit, including ceiling heights, type and quality of insulation, drafts, and ductwork seal quality to name a few. Consulting with our trained technicians will give you the most accurate estimate on what you’ll need.
Are all Ace Hardware Home Service technicians licensed?
Yes, our technicians are properly licensed and trained to service HVAC, plumbing, and electrical systems in accordance with state and local regulations. We value providing peace of mind, so you can count on our team to provide safe and code-compliant work.
How do I know what service lines you service for my area?
View our Ace Hardware Home Services locations to find a location near you that provides the services you are looking for.