Our Company in Richmond, IN & New Lebanon, OH

About Us

Helpful Service Makes Us Different

Ace Hardware Home Services' Heating and Cooling division specializes in residential and commercial HVAC sales, installation, service, and repair. Dick Hill and Son Heating and Air Conditioning, Inc. has now merged into Ace Hardware Home Services, Inc. Today, the Hill's family reputation for customer care continues under the Ace Hardware Home Services name to proudly customers form Richmond, Indiana to Eaton, Ohio.

Ace Heating and Cooling believes in bringing helpful to your home. From emergency service to general maintenance, we're your trusted provider.

Popular Services

Air Conditioning Repair

Furnace Installation & Replacement

Indoor Air Quality

Plumbing Service

Water Heaters

Air Conditioning Repair

Furnace Installation & Replacement

Indoor Air Quality

Plumbing Service

Water Heaters

Need a home service expert you can trust? Give us a call.

Why choose us?

Our business starts with being helpful—from the first appointment to the final inspection.

Red Bow Promise

Customer service is at the heart of all we do. We treat your home as our own, and the job isn’t done until you’re satisfied—that’s our Red Bow Promise.

Exceptional Service

Being helpful is at the heart of who we are. We’re proud to serve the Richmond area, continually improving to better support our customers, employees, and the community—all while living up to Ace’s legendary reputation.

Convenience

From seasonal maintenance to full system repairs, we make the process easy and convenient—no matter the time it takes. Whether it’s an emergency or a planned upgrade, we’ll keep you informed every step of the way.

Keeping It Local

Locally run by community members, we understand local homes and their needs—keeping our neighbors’ homes running smoothly year-round.

Reviews

What Our Customers Are Saying

Cristi DeaconAce did a fantastic job for us when we needed help the most! In the middle of the terrible cold weather our furnace was giving us trouble and needed to be replaced. Ace helped us to pick out a new Bryant Furnace that fit our needs. Nate was quick to schedule a visit to our home and did not try to oversell us and there was no pressure at all just helpful information. He answered all our questions and was able to give us a written quote on the spot and also gave us several payment options. We got next day installation which was a blessing!!!! Installation crew, Joel and Robert were awesome, knowledgeable, courteous, neat and efficient. I would highly recommend them. They made to whole process so easy and we could not have asked for a better experience. Thank you Nate, Joel and Robert!!! With much gratitude, The Deacon’s

Deanna AirgoodAlex was well knowledgeable about our system. He answered all our questions and took time to explain what he was doing. He did a good job cleaning the outside unit, he wore his shoe covers as needed. Alec was well mannered. We are very satisfied with Alec.

Erica LangleyI don't normally leave negative reviews, but this experience was disappointing enough that I felt it was important to share. We were originally customers of Dick Hill & Son before the company was acquired. I want to start by saying that both technicians who came to our home were friendly and professional. We recently purchased a home and had the company perform a routine inspection and service on the air conditioner. Everything checked out fine, which was a relief. However, after the technician left, we noticed a loud rattling noise coming from the outdoor unit that had not been present before the service visit. I didn't immediately call because we weren't using the air conditioner much at the time due to cooler weather and were dealing with a flooded basement which understandably became the priority. Once we started using the unit more I called and explained that the rattling noise only appeared after their service visit. A second technician came out and while we spoke about his investigating, he leaned on the plastic top cover of the unit The rattling immediately stopped. He removed the black plastic cap/nameplate, explaining that it wasn't necessary, and the noise was completely gone. Given that the noise started after the first service call and was resolved by adjusting or removing that piece, I expected the company to stand behind its work. Instead, I was charged $218.49. Of that amount, $145.66 was for diagnosing the issue, and $72.83 was for contacting the manufacturer regarding the warranty on my less than one year old unit. At no point was I informed that I would be charged for that phone call. Had I known, I would have declined the service and handled the warranty inquiry myself. I was just informed he had called. What made the situation more frustrating was that the invoice simply listed a "custom job" charge, making it unclear what I was actually paying for. After speaking with the technician, I called the office to dispute the charges. I was told a manager would contact me, but I never received a return call. In all my years dealing with Dick Hill & Son, I never experienced anything like this. They stood behind their work, communicated clearly, and never charged me for obtaining warranty information. Whether these practices are common among larger corporate HVAC companies or not, customers should be informed of charges before they are incurred. I paid the bill, but only because I am not someone who handles confrontation well in the moment. That doesn't make the charges feel fair. I also paid this company for their home service subscription service and will not be using them again even though they are supposed to come out again. My issue is not with the technicians personally. My issue is with a company that charged me to address a problem that appeared immediately after their service visit, billed me for a warranty inquiry without my authorization, provided poor communication regarding the charges, and failed to follow up when I attempted to resolve the matter. If you're considering using this company, I would strongly recommend asking for detailed explanations of all potential charges in advance and getting authorization requirements in writing. Based on my experience, the costs can add up quickly, and the company does not appear willing to stand behind its work when questions arise.

Caryl SmithThank you! Service was quick, accurate; scheduling contact person as friendly and provided a personal touch to a fretful situation. The technician who arrived was kind and understanding of my problem. He provided responses to my questions, fixed the problem and went above and beyond. I was impressed and so very pleased with the service provided. Again, thank you so very much.

Brenda BaumerAlec was pleasant and thorough with his diagnosis of both the problem and the solution. He made sure I understood everything through out the entire process. Would be happy to have him back again. Not real happy that we ended up with nearly $2000 to solve and fix a problem caused by the manufacture

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Need a home service company you can rely on? Contact us.

Parent Company

Ace Hardware

Ace Hardware Home Services, Inc. is a subsidiary of Ace Hardware Corporation, the world's largest retailer-owned cooperative which celebrates its 100th anniversary in 2024.

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